• Market only those e-bikes that comply with the rules for road-legal use as Electrically Assisted Pedal Cycles
• Source and sell e-bikes only after ensuring:
  • That they are properly UKCA or CE marked and supplied with a matching Declaration of Conformity (which may be part of the instructions).
  • The e-bike safety standard number EN15194 is printed on the e-bike’s frame label (this applies to almost all e-bikes -but labels on e-MTBs may mention EN17404 instead, and e-cargo bike frame labels may reference various other standards).
  • They are supplied with safety information and instructions in English.
  • You document these checks and record the details of who supplied the e-bike, retaining this information for at least 10 years.
• Comply with the e-bike manufacturer’s instructions regarding the safe storage, transport and display of e-bikes and battery packs.
• When selling replacement or spare batteries or chargers, to supply only items authorised by the original e-bike manufacturer.
• Promote awareness to customers of:
  • The risk factors for e-bike battery fire safety, as outlined here.
  • The importance of buying only a road legal e-bike, and refraining from any tampering or de- restriction, as outlined here.
  • The importance of following the user manual’s instructions, especially about battery charging and storage.
  • The importance of regular inspection and maintenance.
  • The requirement that e-bike batteries must not be disposed of in household waste. Advise customers to check with their retailer, or to properly dispose of waste batteries via a local authority facility.
• If selling e-bike conversion kits, to fully inform customers of the risks involved and the responsibilities they take on if they fit and use such kits.
• If fitting e-bike conversion kits as a retailer, to be fully aware of and comply with your responsibilities under product safety law as the “manufacturer” of the complete e-bike.

If you perform repairs and modifications on e-bikes, ensure that they, along with any associated accessories, can be charged and used safely after your work. If you are uncertain about the safety of your repairs, do not undertake the work.

If you choose to take on this work, you must be competent to perform the work safely, understand your legal responsibilities and adhere to the best practice outlined below:

• Service only road legal e-bikes which are UKCA or CE marked and which have the e-bike safety standard EN15194 printed on the frame label.
• Refuse to service e-bikes which have been modified, de-restricted or ‘dongled”.
• Refuse to work on unrecognised e-bike electrical systems or batteries, and if conducting purely mechanical work on these cycles, require that the battery pack be removed first and taken away from the premises by the customer. Under no circumstances should unrecognised battery packs be stored on the premises overnight or charged when unattended.
• If asked to modify or de-restrict any e-bike, to refuse and to inform customers about the risks and implications for legal use.
• If asked to repair, rebuild or re-cell an e-bike battery pack in any manner not clearly authorised by the original manufacturer, to refuse and to inform the customer about the safety risks of this course of action.
• To store, transport and dispose of any waste battery safely and in accordance with hazardous goods regulations
• If you are supplying chargers or batteries, you must be sure of the source, and be able to prove they are safe.
• If you are supplying chargers or batteries, you must provide customers with required warnings, labelling, and instructions for their safe use.
• All parts, including chargers and batteries need to be compatible with each other, and the e-bike or e-scooter.
• If you supply parts and convert a bike or a scooter into an e-bike or e-scooter, you are legally responsible for its safety, and may be liable for any damage caused by any defect.
• Have processes in place to ensure that unsafe recalled parts and products are not used.
• Make modifications or repairs only in accordance with the manufacturer’s instructions, using approved parts.